Short journal · Original editorial · Thinking in sequences
A request arrives without the information needed to begin.
A process is easier to discuss when its transitions are visible. Name what arrives, what changes, and what the next person needs. Test the sequence with one concrete example; a tidy diagram alone does not show that it works.
List the minimum input beside the place where requests are made.
Try the change once before turning it into a permanent routine. Keep the part that helps and revise the part that does not.
Try a question
What would you notice after trying this in one small, real situation?