Original practice · Optional exercise · Observation before explanation
Choose a low-stakes example you can change without affecting another person’s private information or commitments.
- Describe the current situation in one sentence. The example here is: One person misreads a step in a guide.
- Use the misunderstanding as a question to investigate with other readers.
- Compare the result with the difficulty you named. Write one concrete observation.
- Keep, adapt, or stop the experiment. A note about why you stopped is a valid result.
Try a question
Where would a useful pause belong between the problem and the response?