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A small practice for the surprising preference

A practical exercise: Ask which feature helps them before interpreting the preference.

Original practice · Optional exercise · Observation before explanation

Choose a low-stakes example you can change without affecting another person’s private information or commitments.

  1. Describe the current situation in one sentence. The example here is: A reader prefers the earlier version of a design.
  2. Ask which feature helps them before interpreting the preference.
  3. Compare the result with the difficulty you named. Write one concrete observation.
  4. Keep, adapt, or stop the experiment. A note about why you stopped is a valid result.

Try a question

What are you asking another person to agree to, and can they comfortably decline?